Refund policy

We value every customer’s satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand our return and refund process.

  1. Conditions for Return and Refund
    The product has obvious quality issues or defects.
    The product was damaged during shipping.
    The received product does not match the order.
  2. Actions Required by Customers
    Contact Customer Service: Please contact our customer service team within 7 days of receiving the product:
    Email: [email protected]
    Phone: +86 18928435743
    Address: Room 201, No. 96, Longping West Road, Fenggang Town, Dongguan City, Guangdong ,China
    Zip: 523705
    Provide Detailed Information: When contacting customer service, please provide the following information:
    Order number
    Description of the issue and relevant photos
    Your contact information
  3. Return and Refund Time Frame
    Return requests must be submitted within 15 days of receiving the product.
    Returned products must be sent back within 15 days after the return request is approved.
  4. Processing Time for Returns and Refunds
    Once we receive your returned product and confirm its condition, we will process your refund request within 7 business days.
    The refund will be issued via the original payment method and will typically appear in your account within 3-5 business days.
  5. Shipping Costs
    If the return is due to our error (e.g., incorrect or defective product), we will cover the return shipping costs.
    If the return is due to non-quality issues (e.g., you no longer need the product), the return shipping costs will be borne by the customer.
  6. Special Instructions
    Returned products must be in their original condition, unused, and with complete packaging.
    Returned products must include all original accessories, tags, and manuals.
  7. Contact Information
    If you have any questions about our return and refund policy, please contact us:

Company Name: Dongguan Youboda Technology Development Co., Ltd.
Address: Room 201, No. 96, Longping West Road, Fenggang Town, Dongguan City, Guangdong ,China
Zip: 523705
Email:[email protected]
Phone:+86 18928435743
Customer Service Chat Hours: Monday-Friday: 12:00am to 12:00pm (GMT+08:00) China Standard Time (Shanghai)

We are committed to providing a satisfactory shopping experience and appreciate your understanding and support.

Updated May 15, 2024
Best Regards
https://youbodaco.com/

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